Help Center – Everything You Need to Know Before Your Visit

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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

Frequently Asked Questions about Leonardo3 Museum

1. What is the Leonardo3 Museum in Milan?

The Leonardo3 Museum is an innovative museum dedicated to Leonardo da Vinci, showcasing over 200 interactive 3D models of his machines, digital restorations of his artworks, and immersive exhibits that bring his genius to life.

2. Where is the museum located?

The museum is centrally situated in Milan at Piazza della Scala, near the entrance of the Galleria Vittorio Emanuele II, making it easily accessible for visitors exploring the city’s landmarks.

3. What are the museum’s opening hours?

The museum operates daily. In the months of April to September it is open from 9:30 AM till 9:00 PM; in October to March from 9:30 AM till 8:00 PM. On December 24, it is open from 9:30 AM till 6:00 PM and on December 31, from 9:30 AM till 7:00 PM. The museu is closed only on December 25.

4. Are audio guides available?

Yes, the museum offers audio guides in 8 languages: English, Italian, French, German, Spanish, Portuguese, Russian, and Chinese. These guides provide in-depth information about the exhibits and Leonardo’s works.

5. Is the museum suitable for children?

Absolutely! The museum’s interactive exhibits and hands-on models make it an engaging experience for children aged 7 and above. Children must be accompanied by an adult at all times during the visit.

6. Can I purchase tickets online?

Yes, tickets can be purchased online through the official museum website, allowing you to skip the line and secure your preferred time slot.

7. How long does a typical visit last?

Most visitors spend approximately 1 to 2 hours exploring the museum, but you may wish to allocate more time to fully appreciate the detailed exhibits and interactive displays.

8. Is the museum accessible for visitors with disabilities?

Yes, the Leonardo3 Museum is fully accessible, featuring ramps and elevators to accommodate visitors with mobility challenges. Wheelchairs are available upon request, and service animals are welcome.

Is this the venue’s official site?

This site offers official tickets to the venue. It, however, is not the official site of the venue.